Need answers? We Got your back!
Online Shop FAQ
Collapsible content
Why can't I checkout or proceed to payment?
Please make sure that the total value of your order is at least a minimum of USD 35.
This is applicable for both overseas shipping and local delivery
Oh no! The snack I want is out of stock
If you see that an item is out of stock, don't worry! There might still be some in our warehouse.
Feel free to contact us via our Contact Form or social media and ask us for more information – we're here to help!
Do you deliver overseas or within Japan only?
We deliver both overseas and locally within Japan.
I think my snacks are expired!
Let's take a deep breath and calm down! Japan writes their snacks in the YEAR/MONTH/DATE format. So, if it says 2023/7/25 or 23/7/25, it means 25 July 2023.
Some also written as YEAR/MONTH format only. For example, 2023/08 (means August 2023)
We would never sell you expired items. If you're worried that your item has expired, contact us via Contact Form below and please prepare a clear photo of the treat along with the expiration date for our follow up.
Collapsible content
Do you ship to my country?
Please click here to see the full country list as we have different shipping methods depending on where do you live.
How much is shipping?
We ship using Japan Post. The rates (are based on weight) will automatically come out during checkout, including rates for bulk orders.
You can also contact us to ask about the rates.
[Updated on 19 June 2024]
We ship by the below Groups. Bulk purchases have different rates and are automatically shown upon checkout.
♦ Below fees are for 3 bags of Hokkaido Rich Soybean Rice Cracker:
| Group | Region | Shipping Fee |
|---|---|---|
| G1 | China, South Korea, Taiwan | USD 9.8 |
| G2 | Asia (except the above)* | USD 12.8 |
| G3 | Oceania, Canada, Mexico, Middle East, Europe | USD 21.3 |
| G4 | USA incl. Guam & other US territories | USD 26.4 |
| G5 | Africa (Ivory Coast, Djibouti, Gabon, Ghana, Madagascar, Mauritius, Nigeria, Rwanda, Senegal, Togo, Tunisia) | USD 24.3 |
| G6 | France & Mayotte | USD 26.0 |
When does my order ship
You can expect your order to be shipped within 10 business days after we receive your order.
How can I track my order?
For every purchase, you will receive the tracking details via your email once your order has been shipped.
My order has shipped. When will it arrive?
Orders usually arrive 3-5 days after the ship date. Some countries may take up 1 week.
But please allow up to 1-2 weeks as there might be local customs or weather delays.
Will customs delay my package arriving?
We recommend you double-check any customs regulations that can affect your shipment and cause delays or problems.
When items are shipped internationally, every shipment must go through customs. This may cause a slight delay in the arrival of your shipment. After customs clear your package, it will be set to be delivered to your local post office!
Please note that shipments to the EU and more may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.
Some countries require further details!
For certain destinations, additional information may be necessary to facilitate the shipment of the items. For example:
- Indonesia: NIK/ driver's license/passport number
- France: Door code (if you live in a building that needs one)
- Qatar: phone number
If further information is needed, we will contact you.
Collapsible content
I ordered for overseas shipping. Why hasn't my package moved?
We do wish we could speed up how fast you get your package, but, unfortunately, we cannot control any delays that might happen while your order is in transit!
All overseas shipment are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control over when they will release the package. Please keep an eye on your tracking information to watch its progress!
What does "retention" mean on my overseas tracking status?
If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection, or the package was delivered and no one was there to receive it.
You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs.
We also recommend you contact your local post office as soon as possible, so you can resolve the issue.
Please note that JAPANeid cannot control how long customs may detain or when they release a package.
[Updated on 19 June 2024]
We ship by the below Groups. Bulk purchases have different rates and are automatically shown upon checkout.
♦ Below fees are for 3 bags of Hokkaido Rich Soybean Rice Cracker:
| Group | Region | Shipping Fee |
|---|---|---|
| G1 | China, South Korea, Taiwan | USD 9.8 |
| G2 | Asia (except the above)* | USD 12.8 |
| G3 | Oceania, Canada, Mexico, Middle East, Europe | USD 21.3 |
| G4 | USA incl. Guam & other US territories | USD 26.4 |
| G5 | Africa (Ivory Coast, Djibouti, Gabon, Ghana, Madagascar, Mauritius, Nigeria, Rwanda, Senegal, Togo, Tunisia) | USD 24.3 |
| G6 | France & Mayotte | USD 26.0 |
What does "Arrival At Collection Point" mean?
If your tracking says: "Item arrival at the collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!
Please contact your local post office to get more information about the delivery.
My tracking says my package is at the post office. Do I need to go pick it up?
If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.
If you do not know where your local post office is, please call your country's main post office helpline to determine where your item is being held at.
If you do not do this within a certain time frame, your package will be shipped back to Japan.
Collapsible content
When should I place an order?
We want to make sure the souvenirs arrive onto your hands safe and sound!
We recommend to order at least:
- For regions other than Hokkaido/Okinawa
3 business days before your desired arrival date - For Hokkaido/Okinawa regions
4 business days before your desired arrival date - For remote islands
Delivery will take longer so we suggest 14 business days before.
| Area | Example | Delivery Fee |
|---|---|---|
| Yellow | Tokyo | USD 10.00 |
| Red | Okinawa | USD 16.42 |
*Fees may slightly vary according to the current currency rate
How much is the delivery cost?
Please refer to this table for delivery rates (the fees are tax included).
| Area | Example | Delivery Fee |
|---|---|---|
| Yellow | Tokyo | USD 10.00 |
| Red | Okinawa | USD 16.42 |
*Fees may slightly vary according to the current currency rate
Do I need to insert a phone number?
Yes, you do need to insert a phone number upon check out. The phone number will be used for the delivery, in cases the delivery person needs to contact you.
If you don't have a Japanese phone number, we recommend you provide the contact number of the hotel you're staying in. If you're unsure, feel free to contact us.
Can you deliver to the hotel I'm staying in Japan?
Order via our online shop and get your halal souvenirs delivered to your accommodation (hotel, etc.).
BUT before ordering,
please confirm with your hotel in advance if they can accept delivery goods (because some hotels in Japan don't accept delivery goods).
We highly recommend you pre-confirm this matter, so you can smoothly and safely get your souvenirs.
If you've completed an order and we've delivered to the hotel address you registered, please note that we are not responsible in the case you cannot retrieve the package due to changes in your stay schedule in Japan.
How can I track my order?
Don't worry! For every purchase, you will get the tracking details sent to your email once your order is delivered.
Collapsible content
What is your refund policy?
Please refer here to see our refund policy.
Customer Satisfaction is of the utmost importance to us, so if you encounter any issues, please do not hesitate to contact us via our Contact Us form below or Chat box for assistance.
Can I pay in other currency than USD?
Our prices are in USD.
You can automatically change the currency from the pulldown button located at the top of this website.
Kindly note the exchange rate fluctuates every day so we cannot quote you the specific price.
While the content of your cart is currently displayed in your currency of choice, you will checkout using USD at the most current exchange rate.
What happens if I'm charged VAT, customs taxes, or fees?
Each country has its own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. JAPANeid is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and JAPANeid does not have control if you are charged import taxes.
What payment methods can I use?
We currently accept payments through PayPal, Shop Pay, Apple Pay, Google Pay and all major credit cards.
All payments are taken through our secure checkout and we never share any of your details with third-parties.
Can I buy more even though I've already completed a purchase?
Yes, you can! Your amount CAN be adjusted even after your purchase is complete.
If you ever want to make an additional purchase (even after you've completed one), just contact us. We will calculate everything for you and send the payment link straight to you, as long as the purchase is made in time before the order cutoff date or shipping.